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Realist
Joined: 13 Oct 2008
Posts: 4
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 Posted: Mon Oct 13, 2008 10:33 am Post subject: Incomplete Order |
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Hi,
First post and a complaint as well. I have the very same problem as the poster here in this section. The trial boost data in my control panel says its complete, but infact its not.
I've only received 2 actual posts and not the 15 stated within the control panel data shown.
I've sent a message to support but so far no reply.
If this is the kind of business Im going to get from ForumBooster, Im glad I didnt pay for the top package and tested you guys out with a trail.
If this is not fixed or corrected asap I'll take my business elsewhere.
Regards |
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myca
Joined: 10 Sep 2006
Posts: 143
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| Posted: Mon Oct 13, 2008 4:49 pm Post subject: |
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So sorry to hear that. I'll find ways to contact the admin. Hoping that things will be alright.
_________________
"Word is not enough to reveal your heart and to describe your love because action speaks louder than word." |
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Raven
Joined: 01 May 2008
Posts: 154
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| Posted: Tue Oct 14, 2008 1:10 am Post subject: |
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If you like, I'd be happy to open a ticket to admin - the email addresses seem to be having issues right now.
Hang in there - I know they were having some issues with site upgrades/feature upgrades, so here's hoping it's a server issue and nothing more serious.
Hopefully this will be sorted for you quickly.
_________________
I write full-time for a living. It's easier than you think!
http://ravens-writing.blogspot.com |
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Realist
Joined: 13 Oct 2008
Posts: 4
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| Posted: Tue Oct 14, 2008 5:25 am Post subject: |
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I've sent a support request via the ticket system and so far not received a single reply or any help. I'll take this has a sign of the way ForumBoost is run and handled here and take my business elsewhere.
I'll also put in a dispute via Paypal, see if that makes any waves.
Not a happy new customer 
Regards |
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KrisNY
Joined: 02 Jun 2008
Posts: 57
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| Posted: Tue Oct 14, 2008 2:00 pm Post subject: |
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I'm sorry to hear that as well. I know that most of us only record what we actually do. I am hoping it is some sort of glitch.
I can see that it doesn't look good when no one responds to the tickets. I think they are super busy and very behind.
I hope someone answers soon. |
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Raven
Joined: 01 May 2008
Posts: 154
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| Posted: Tue Oct 14, 2008 4:23 pm Post subject: |
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| Realist wrote: | I've sent a support request via the ticket system and so far not received a single reply or any help. I'll take this has a sign of the way ForumBoost is run and handled here and take my business elsewhere.
I'll also put in a dispute via Paypal, see if that makes any waves.
Not a happy new customer
Regards |
Hi Realist,
I put in a support request ticket as well and I received a reply just now. I hope this means you've received your response now too. They assure me they're working on your issue.
I hope this helps.
_________________
I write full-time for a living. It's easier than you think!
http://ravens-writing.blogspot.com |
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Realist
Joined: 13 Oct 2008
Posts: 4
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| Posted: Wed Oct 15, 2008 2:04 am Post subject: |
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The posts have been corrected and the job has been carried out completly.
Thank you.
Will soon place a new order as a thank you.
Regards |
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wayie
Joined: 14 Oct 2008
Posts: 77
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| Posted: Wed Oct 15, 2008 8:10 pm Post subject: Re: Incomplete Order |
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| Realist wrote: | Hi,
First post and a complaint as well. I have the very same problem as the poster here in this section. The trial boost data in my control panel says its complete, but infact its not.
I've only received 2 actual posts and not the 15 stated within the control panel data shown.
I've sent a message to support but so far no reply.
If this is the kind of business Im going to get from ForumBooster, Im glad I didnt pay for the top package and tested you guys out with a trail.
If this is not fixed or corrected asap I'll take my business elsewhere.
Regards |
Hi there,
I apologize for the late reply.I'll be investigating on this matter and if ever we find any mistakes or false posts claimed, then we'll refund the money to your account and give you a discount on some of our services as well, as compensation for the inconvenience. I hope you'll bear with us for a bit longer, I'll try my best to resolve this as soon as possible.
Could you give me your name and email and your order number as well?
THanks,
Hermie |
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Realist
Joined: 13 Oct 2008
Posts: 4
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| Posted: Thu Oct 16, 2008 10:56 am Post subject: Re: Incomplete Order |
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I have received a email stating the posts made are in fact fake/false so does this mean Im due a refund and a discount on my possible future order?
The other details requested will be sent via support ticket.
Please PM me.
Regards,
Brian
| wayie wrote: |
Hi there,
I apologize for the late reply.I'll be investigating on this matter and if ever we find any mistakes or false posts claimed, then we'll refund the money to your account and give you a discount on some of our services as well, as compensation for the inconvenience. I hope you'll bear with us for a bit longer, I'll try my best to resolve this as soon as possible.
Could you give me your name and email and your order number as well?
THanks,
Hermie |
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